Big Stone Gap Housing Authority needed to revamp and modernize their website so they reached out to Eldie for help.

Their old website was very outdated both technically and content wise. It was also not user-friendly and was hard for the BSGHA team to make any necessary updates.

The Eldie team created a website that showcased what BSGHA offers to the low and moderate income families in Big Stone Gap, Virginia.

This five-page website included Home, About, Programs, Properties, and Contact pages.

When writing content, we wanted to make sure that anyone who visited the site felt welcome. We also wanted to clearly communicate that the BSGHA team was there to help and answer questions about their programs and properties.

From a design perspective, we wanted to make it user-friendly and easy to find exactly what you’re looking for no matter what page you are visiting. Call-to-action buttons and next steps are displayed throughout so that it’s clear to users what they need to do next. We also included several photos of the Big Stone Gap area to display the beauty of the area.

One important aspect to the BSGHA team was finding a way for the site to include the various application forms they require. Each program had different forms required for applicants, tenants, and landlords. Additionally, each property had a different set of application forms as well.

The Eldie team compiled all the forms and found a way to display them under each program and property so that it was clear to users which exact forms they needed in their application. All they have to do is find the program or property they are interested in, download the forms, and print!

This project was a success. We enjoyed modernizing the site and making it easy for both the BSGHA team members AND applicants to use.

“To the entire team at Eldie: Thank you for all your hard work. We are very happy with the end product.

Susan Cradic, Executive Director of Big Stone Gap Housing Authority


We’d love to revamp your website just like we did for Big Stone Gap!

We’ll take the time to get to know your brand and how you want to connect with your target audience. Then, we’ll create a stellar design that will grow your business.

Schedule a free 15-minute discovery call to get the new website process started today!